1. Agreement
These terms are the agreement between you (“you” or “the customer”) and Earths Embrace LLC (“Earths Embrace”, “we” or “us”) for residential snow removal. By ticking the agreement box on our sign-up form, or by having us sign you up at your request, you confirm that you have read and accept these terms. Please pay particular attention to the sections on timing, billing, cancelling and liability.
2. Contact us
Call or text 720 891 1424 or email info@eegardens.com. For the fastest help on a snow day, text us with your address and what you need.
3. What we do
Areas. We clear the areas you choose when you sign up: driveway (small or large), sidewalk, front path and front steps. We do not clear areas you did not choose. Backyards, patios, decks, trash-bin areas and any area that needs special or unlocked access are not included unless we agree to them in writing.
Method. We clear snow with shovels and push tools by hand. We do not use plows.
Cars. Please move vehicles out of the way before the snow stops. Where a vehicle cannot be moved, we will clear around it as best we can.
Photos. We take photos of the cleared areas as a record of each visit, and we aim to send you a photo after each visit.
4. When we come
Trigger. We come out automatically when 2 inches or more of snow has accumulated at your property. You do not need to call or text us.
Timing. We aim to finish within 12 hours after the snow stops. Larger storms, back-to-back storms and difficult conditions can take longer. We will let you know if we are running late. This is a target, not a guarantee of an exact arrival time.
Our call. We decide when snowfall has met the trigger, using forecasts, weather reports and our own measurements. We do not dispatch for light, melting or non-accumulating snow. If snow reaches the trigger, begins to melt and then freezing temperatures follow, we may dispatch to prevent ice.
Delays. Severe weather (such as blizzards, extreme cold, high winds or road closures), several storms in a short time, equipment problems and holidays can delay service. We will still clear your property as soon as it is safe and practical to do so.
Return trips. After we finish, wind, drifting or a city plow ridge can put snow back on your property. We will only return for this if you ask us or approve it by text. Each return trip is charged as a new visit.
Already cleared. If the areas you chose are already clear when we arrive, there is no charge for that visit.
5. Prices
You pay per visit, based on the areas you choose. Prices for snowfall of up to 6 inches are:
| Small sidewalk (0–75 ft) | $29 |
| Large sidewalk (75–150 ft) | $49 |
| Small driveway (1–2 car lengths) | $39 |
| Large driveway (3–6 car lengths) | $69 |
| Small front walkway (0–75 ft) | $19 |
| Large front walkway (75–150 ft) | $29 |
| Front stairs (up to 15) | $9 |
| Front patio (up to 150 sq ft) | $19 |
| Pet-safe salt application (optional) | $9 |
| Priority snow shoveling (optional) | $29 |
- There is a minimum order of $65 per visit: the areas you choose must add up to at least $65.
- For snowfall of more than 6 inches, the price is 2 times the amounts above.
- Measurements and prices are confirmed with you in your onboarding session. The per-visit prices you agree to are fixed for the season.
- Priority snow shoveling means your property is placed first on our route. It does not change the 12-hour target.
- Prices do not include sales tax where it applies.
6. Ice and de-icing
We clear snow. We do not promise bare pavement or an ice-free surface. Packed snow, ice and refreezing can remain even after a visit and even if salt is applied. If you choose the pet-safe salt option, we apply it to sidewalks and walkways after clearing. Salt can reduce ice but cannot remove it completely.
7. What we ask of you
- Move cars, bins, toys and other items out of the areas to be cleared.
- Unlock gates, and keep pets indoors or away from our crew.
- Tell us where to pile snow, and tell us about hazards such as cracks, uneven edges, sprinklers, lights, low walls and edging. Mark anything buried or hard to see.
- Keep your contact details and card on file up to date.
Blocked areas will be skipped, and the visit is still charged. If we cannot reach your property at all, there is no charge for that visit.
8. Billing
Card on file. A credit or debit card must be on file to receive service. After you sign up, we email you a secure link to save your card with our payment provider (Jobber Payments). We do not see or store your full card number. You are not charged when you sign up.
When you are charged. By agreeing to these terms you authorize Earths Embrace LLC to charge your card on file after each visit for the price of that visit, plus any optional services you chose. We will send a receipt for each charge.
Failed payments. If a payment fails, we may ask for new card details. Service may pause until your payment details are updated, and you remain responsible for the amount owed for visits already completed.
Questions about a charge. Contact us within 14 days and we will look into it and correct any mistake.
9. Cancelling
You may cancel at any time by text or email. There is no cancellation fee. Visits already completed before we receive your request are charged as normal. Service ends on May 15 each season unless we agree otherwise. After your account is cancelled and any balance is paid, we will stop billing you.
10. Ending service
We may stop or refuse service with notice if a card is repeatedly declined, if the property cannot be reached or cleared safely, if our crew is treated abusively, or if you break these terms. Visits already completed remain payable.
11. Property and damage
We take reasonable care while working. We are not responsible for damage to items that are hidden, unmarked or not disclosed to us (for example sprinkler heads, lights, edging, pavers, plants and low objects under snow), or for damage to cracked, uneven or already-damaged surfaces. If you believe we damaged your property through our own carelessness, tell us within 48 hours and send photos, and we will review it and make it right where we are at fault.
12. Risk, release and limits of liability
Snow and ice are hazardous, and conditions can change after we leave. By using our service you accept the risks that come with snow and ice on or around your property. You remain responsible for checking the condition of your property and keeping it safe for yourself and others, including between visits.
To the fullest extent the law allows, Earths Embrace LLC, its owners, employees and contractors are not responsible for: snow or ice that returns after a visit (including blowing or drifting snow, melt and refreeze, or snow pushed onto your property by city plows or other people); slips, falls or injuries on your property; fines from your city or HOA; or indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, including liability for our own gross negligence or willful misconduct.
If we are found to be responsible for a loss in connection with our service, our total liability is limited to the amount you paid us for service in the 30 days before the event, or the cost of repairing the damage we caused, whichever is less, unless the law requires otherwise.
13. Texts, email and photos
You agree that we may contact you by text, email and phone about your service, including delays, receipts and card links. Message and data rates may apply. Reply STOP to opt out of texts, but note we may then need to use other ways to reach you about your service. Photos we take are kept as a record of the work and are not shared publicly without your permission.
14. Changes to these terms
We may update these terms. If we make a change that affects you, we will tell you by email or text before it applies. Prices you agreed to for the season stay the same unless you agree to a change.
15. General
These terms are governed by the laws of the State of Colorado. If a disagreement comes up, please contact us first so we can try to fix it. If it cannot be resolved, it will be handled in the courts located in Boulder County, Colorado. If any part of these terms is found to be unenforceable, the rest still applies. These terms, together with your sign-up details, are our whole agreement for this service.